Waseda Farm Online Marketplace

-We are a family farm that produces amazing, humane, and sustainable meat with goal of sharing the fruits of our labor with everyone in America.

-We are shipping a very perishable product.  We take great care to ensure that you receive it in perfect condition.

-We ship all orders Monday-Wednesday to ensure that your order does not get stuck in a warehouse over the weekend.

-We ship all orders using FedEx overnight delivery.  Your order will be left with no signature required.

-All our products are shipped frozen, except dog treats.  They leave our freezer at -10 degrees F.  We do not use ice packs.

-We use a sustainable shipping container that is totally curbside recyclable.  No Styrofoam!

-Please make sure you will be at the delivery address on the day of delivery.  Orders should be unpacked on the day of delivery.

-You will receive an email with your tracking number once we get your order ready.

-We only ship to the continental U.S.A.

-All prices listed are in US$.

 

Refunds, Returns and Cancellations

– If you have issues with your shipping, please reach out to Jessica@WasedaFarms.com.  We will need pictures of the container and the product.

– If you are unhappy with our products, please reach out to us at Help@WasedaFarms.com to discuss refund and return options.

– If you wish to cancel your order, please reach out to us BEFORE your order ships.  To cancel, please email Help@WasedaFarms.com

– Once the product ships, we are unable to refund you the shipping costs, unless it is the shipper’s responsibility.

– Any return shipping will be the responsibility of the sender.  We are not Amazon, I hope you can understand that.