Refund policy

Waseda Farms is confident our meats are of the highest quality you will find, and we back every Waseda Farms purchase. If you are not entirely satisfied with your purchase, contact us within 5 days of order receipt and we will refund your purchase price and/or issue a replacement.

No returns please. Because our products are perishable, it is our policy that products should not be returned to us, except where specifically requested. We do not accept unauthorized returns. In the event you ship an unauthorized return back to us, we are not responsible for refunding any of the shipping costs associated with unauthorized return.

Refund and Replacement Policy
1. Refunds will be given in the same amount and issued to the same form as payment that was made on the original order.
2. Refunds cannot be given to purchases of Waseda Farms online gift certificates.
3. Refunds ONLY apply to purchases made at Waseda Farms, and NOT those where Waseda Farms products are purchased through any of our retailer partners.

In the case of orders placed at the Waseda Farms website, we do not issue refunds or replacements if:
1. The order is unable to be delivered and/or arrives late due to: incorrect, invalid or incomplete addresses entered by the consumer.
2. Delivery problems are specifically caused by the shipping company.
3. Delivery is delayed or affected by weather and/or acts of god.
4. Products are improperly handled/stored after being successfully delivered.
5. A delivery/shipment is refused by the recipient and/or returned to Waseda Farms without authorization.